Resolving Cross Border International Sales of Goods Dispute

Spain‑based building‑materials importer has successfully resolved a complex international goods‑sales dispute with a Shandong‑based Chinese supplier through professional legal representation by WIN & WIN CO. LAW FIRM.

The Spain client placed multiple large‑volume orders totaling well over USD 248,000 for decorative panels, PU stone wall panels under FOB Qingdao trade terms. After goods arrived and containers were opened for inspection, the buyer uncovered serious breaches of contract. Issues included wrong product dimensions, substantial quantity shortages across most consignments, improper stowage leading to cargo damage and physical injury during unpacking. Such severe non‑conformity constituted fundamental breach under the United Nations Convention on Contracts for the International Sale of Goods (CISG). WIN & WIN CO. LAW FIRM prepared and dispatched an official lawyer’s letter documenting factual findings, applicable provisions under CISG and the Chinese Civil Code, together with proposed settlement options. Prompted by this formal legal communication, the Chinese supplier entered good‑faith negotiations. The parties concluded an amicable settlement, under which the supplier provided full monetary restitution for defective, missing and non‑conforming goods and compensated associated losses incurred by the overseas purchaser. Our client is satisfying for the results.