Alternative dispute resolution
After purchasing equipment from factories, South Africa buyer found quality problems. After many repairs, the equipment still cannot be used normally. After accepting this case, after the negotiation with supplier on behalf of the client was invalid, the lawyer filed arbitration procedure after careful preparation. The case went through the process of negotiation, arbitration, mediation and negotiation. After hard work, the lawyer team reached a mediation agreement with the supplier and finally won full compensation for the client. At present, the other party has paid the compensation in full. The team’s understanding of international arbitration rules, practical experience, communication skills, and high sense of responsibility played a crucial role in the success of the case. The team also creatively applied alternative dispute resolution methods to the whole process of arbitration and mediation.